Star RV Polaris 6

GENERAL TERMS & CONDITIONS OF HIRE FOR TRAVEL FROM MAY 2026

INSURANCE OPTIONS
Click on " SEE ALL CHARGES & INSURANCE OPTIONS" button on page

TRAVEL INSURANCE
For peace of mind, STAR RV strongly recommends that all our customers take the highest level of private travel insurance.

ONE WAY HIRE FEES -LOCATION FEES
Any applicable fees will be shown on " SEE ALL CHARGES & INSURANCE OPTIONS"

EXTRA DRIVERS
First driver free, extra drivers are $2 per day each, this is capped at 25 days/$50.

EARLIEST AND LATEST PICK-UP AND DROP-OFF TIMES
Auckland/Christchurch/Queenstown: First pick up/drop off: 8.30am and latest pick up/drop-off 4.00pm. Closed Christmas day.
The first shuttle of the day departs the Airport at 8.45am. The last shuttle of the day leaves the Depot at 3.45pm.

All depots Closed Christmas day. No late pickups available.

MINIMUM HIRE PERIOD
The site will only quote when minimum hire periods are requested. Minimum rental periods are subject to change.

BOND
If the customer chooses the Risk Taker option, we pre-authorise the bond amount based on the chosen vehicle type. Bond is held as an authorisation on the valid credit or debit card with the customer's name on it at the pickup. The bond will be released at the end of the hire by STAR RV(subject to no damage or claims) and may take 5 to 30 working days to reflect on their card. If there is damage to the vehicle on its return or any other terms of the rental contract have not been met, the bond will be used to cover the cost up to the relevant liability. Any extra costs will be charged if the rental contract terms are breached and the bond is insufficient to cover the damage.

ONLINE CHECK-IN
All customers must complete online check-in 7 days prior to arrival at the branch to collect their vehicle. Online check-in can be completed anytime via our website within My Booking.

DRIVERS LICENCE
Drivers must be 18 years of age or up to 75 years of age. A full resident country driver's licence, held for at least one year, is to be presented at the time of rental. If the licence is not in English format, an international driver's licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. Please note any non-New Zealand licence classified as or comparable to a restricted licence or probationary licence will not be accepted. Drivers 75+ must be approved by the sales manager.

INFRINGEMENTS
Customers are responsible for paying all parking citations, fines and other fees/penalties associated with their hire. There will be a $80 administration fee for all infringements processed by STAR RV If the customer travels on a toll road and incurs any tolls, STAR RV will charge any tolls and fees to the
customer's nominated credit card along with a service fee of $3.45 each time the vehicle incurs a toll during the hire.

UNAUTHORISED TRAVEL
The Vehicle must not be driven off-road, on unsafe or restricted roads or locations (including beaches, through water crossings, flooded roads, snow affected roads without chains or closed roads), through any locations STAR RV notifies as restricted to you at the time of collection or during the Hire Term, or otherwise, in any area STAR RV reasonably considers to be unsafe for the vehicle or passengers in the vehicle
An Unauthorised Travel fee of $250 per violation may apply

GROUP BOOKING CONDITIONS
Applies to groups of 5 or more vehicles travelling together. All group bookings are on a request basis and payment (as per below) applies to the total amount the group booking total.
We require a non refundable deposit of 20% at time of booking to secure the reservation
STAR RV requires a further non refundable payment of 30% 100 days prior to the collection date
The balance is due 30 days prior to the collection date. If the payment of the balance is not made, the reservations may be cancelled and a 50% cancellation fee will apply.

STAR RV CANCELLATION POLICY
If cancelled 31+ days prior to pick up: $250
If cancelled from 30 days to 7 days prior to pick up: 25% of Total Rental (min $250)
If cancelled less than 7 days prior to pick-up – 60% of Total Rental (minimum $350)
If cancelled on day of pick-up or no show – 100% of Total Rental
If cancelled within 24 hours to pick up or a no show: 100% of the total booking value will still be charge
If you change the pick-up date within the cancellation time frames listed above and then you cancel the amended booking; the original cancellation fee will apply.

AMENDMENTS TO THE HIRE The first booking amendment will incur NZ$25 charge. Any subsequent changes are charged at NZ$50 per change.

ROAD USER CHARGES - (RUC) - DIESEL VEHICLES ONLY
The cost of using New Zealand's roads is recovered from road users via levies in the price of petrol or for diesel through road user charges (RUC). The Road User Charge Recovery Fee will be calculated and collected on return of the Motorhomes based on the kilometres travelled during the hire.
The fee is as follows: per 100km $8.02

STAR RV FULL TERMS AND CONDITIONS
These can be e-mailed to you by request. If you wish to view the full Terms and Conditions of Motorhome Hire please visit our contact page.